Privacy Policy

1 Who We Are

SD Auto Mobile Car Services is a mobile vehicle repair and servicing business operating across the UK. We are the data controller responsible for your personal information.

2 Data We Collect

We may collect the following categories of personal information:

Information you provide directly:

• Identity data: first name, last name
• Contact data: email address, phone number
• Vehicle data: make, model, year, registration plate, mileage
• Service data: type of service requested, preferred date, description of the issue
• Communications: messages sent via our contact form

Information collected automatically:

• Technical data: IP address, browser type, operating system, referring URLs
• Usage data: pages visited, time spent on site, clicks
• Cookie data: see our Cookies section below

We do not collect sensitive personal data such as health information, financial account details, or government identification numbers.

3 How We Use Your Data

We use your personal information for the following purposes:

• To respond to your enquiries and contact form submissions
• To provide and manage our mobile car repair services
• To prepare and send you quotes for requested services
• To book appointments and coordinate service visits
• To send service confirmation and follow-up communications
• To improve our website and user experience
• To comply with legal and regulatory obligations
• To protect against fraud, misuse, or unlawful activity

We will never sell your personal data to third parties, nor use it for unsolicited marketing without your explicit consent.

4 Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal grounds:

• Contract performance: to fulfil our service obligations when you book a repair or service
• Legitimate interests: to respond to enquiries, improve our services, and prevent fraud
• Legal obligation: where we are required to process data to comply with applicable law
• Consent: where you have explicitly consented to receiving communications or use of cookies

5 Sharing Your Data

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party companies that help us operate our website (e.g. email hosting, analytics), who are contractually obligated to protect your data
• Legal compliance: where required by law, court order, or government authority
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate safeguards

All third parties we work with are required to handle your data in accordance with UK GDPR and applicable data protection laws.

6 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Contact and quote enquiries: retained for up to 2 years from last contact
• Customer service records: retained for up to 6 years for tax and legal compliance
• Website analytics data: retained for up to 26 months

When data is no longer required, it is securely deleted or anonymised.

7 Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data ("right to be forgotten")
• Right to restrict processing: request that we limit how we use your data
• Right to data portability: receive your data in a structured, commonly used format
• Right to object: object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@sdcarservices.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8 Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use the following types of cookies:

• Essential cookies: required for the website to function correctly (e.g. session management, CSRF protection)
• Analytics cookies: help us understand how visitors interact with our site (e.g. Google Analytics)
• Preference cookies: remember your settings and preferences

You can control and disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit.

10 Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted via our website
• Secure access controls and authentication for our systems
• Regular security reviews and updates
• Staff training on data protection obligations

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.

11 Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: